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Most customers want help when they have doubts or misunderstandings about certain products, even though the description is there. Often, sending users to the FAQ is not always the best solution. This is why in some cases it would be better to add an instant chat service that will act as a direct contact between you and your potential customers.
In this article, I propose you some WordPress plugins that you can use on your blog to create a help desk.
What are the benefits of using a live chat?
If having a phone number can give a certain prestige to your business and that assistance by email, is really no longer as effective, chat support remains a solution that does more good to different companies which are present on the internet.
The use of live chat has a number of advantages:
- It doubles as a feedback and contact system. Feedback can help you refine your marketing strategy.
- Visitors get instant availability and real-time support.
- It provides assistance to customers or simply provides them with some information to convert them into a customer.
- It can also reduce the number of abandoned baskets.
- Records of chat conversations can be used for future campaigns.
- It can improve your SEO ranking, when customers will stay longer on your website.
- It turns into an automated messaging system when you're offline, which will help you generate more leads.
Some plugins for live chat
Zopim is another important Live Chat service provider. It is easy to install with the plugin Zopim Live Chat. In addition to adding the Live Chat feature on your website, Zopim also provides useful tools like user tracking. You can also easily customize the chat widget to match the WordPress theme used on your website.
Zopim comes with native apps for iOS and Android devices. These apps let you easily connect to the Zopim dashboard on your mobile devices and provide real-time support anywhere. Zopim offers a free plan that allows for only one active discussion at a time and limited functionality.
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LiveChat is the leader in the industry of solution for live chat on website. Their WordPress plugin LiveChat is very easy to configure and install. It also offers very well designed applications that you and your agents can use on your laptops, tablets and mobile devices. Which means you'll be able to chat with customers while you're on the road, without having to sign in to your WordPress dashboard.
You can add survey forms before and after a chat session, so you can evaluate how your support team is working. During your off hours your users will also be able to easily send a support ticket directly to the live chat.
LiveChat integrates with dozens of other services such as Google Analytics, Zendesk, all the most popular email marketing services, and more. This will save you time since you will not have to enter the customer details manually. Perhaps the best feature of Live Chat is speed. It loads extremely fast, works on all devices, and offers a much better user experience than most other live chat software. LiveChat offers different plans for businesses of all sizes.
3. Click to WhatsApp Chat
The WordPress Click to WhatsApp Chat plugin allows WordPress customers to easily connect with the website owner or customer support using their WhatsApp account. Just a click on the WhatsApp account and it will be directed directly to the mobile WhatsApp account with a default message.
If the client is on desktop or laptop, he will be redirected to WhatsApp Web. This plugin requires the number and time and day of WhatsApp, which the website owner or support team will use to chat. The chat button can be added to the WooCommerce product details page, which is directly related to this product.
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Olark is a popular Live Chat solution for companies that offer services on the internet. It is easy to use, and adding Olark to a website is simple. All you need to do is copy and paste a snippet of code into your widget WordPress or in your child theme.
If you prefer not to work with the code, it also has a plugin that you can install.
Olark offers integration with other services such as Salesforce, Zendesk, Highrise, etc. It has third-party mobile apps that allow you to connect to Olark to chat on almost any device. " iOS " or " Android", It offers different plans for businesses of all sizes.
5. Live Chat Unlimited
This premium WordPress plugin allows you to create a Live Chat on your website. This is one of the bestsellers of this niche and his latest update brings more fluidity, speed and a little intelligence. Although it is suitable for the standard website, it was designed at first glance for companies that offer customer service.
Its features include: a code Open source, the possibility of installing on unlimited domains, the support of 100 connected users, who can chat at the same time (ie 10 operators and 90 visitors), theMultilingual upport (WPML and Polylang plugins), the possibility to let pseveral operators answer the same usere-mail notifications when a new visitor is online (optional)SSL support. the conformity with the GDPR and others.
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So here are some premium WordPress plugins designed to help you add Live Chat to your blog or website. If you have any comments or suggestions, do not hesitate to share them with us in the section reserved for them.
However, you will also be able to consult our resources, if you need more elements to carry out your projects of creation of Internet sites, by consulting our guide on the WordPress blog creation or the one on Divi: the best WordPress theme of all time.
We hope that it will help you to easily integrate a live chat on your blog. Feel free to share this article with your friends on your favorite social networks.