Most customers want help when they have doubts or misunderstandings about certain products, even though the description is there. Often, sending users to the FAQ is not always the best solution. That's why in some cases it might be better to add an instant chat service that acts as a direct contact between you and your potential customers.
In this article, I therefore suggest some premium WordPress plugins that you can use on your blog to create a help desk.
What are the advantages of using a live chat?
If having a phone number can give a certain prestige to your business and that assistance by email, is really no longer as effective, chat support remains a solution that does more good to different companies which are present on the internet.
Using live chat therefore has a number of advantages:
- It doubles a feedback system and contact. Feedback can help you refine your marketing strategy.
- Visitors get instant availability and real-time assistance.
- It provides assistance to customers or simply provides them with some information to convert them into a customer.
- It can also reduce the number of abandoned baskets.
- Records of chat conversations can be used for future campaigns.
- It can improve your SEO ranking, when customers stay on your website longer.
- It turns into an automated messaging system when you're offline, which will help you generate more leads.
But before you start, take the time to take a look at How to install a WordPress theme, How many plugins to install on WordPress.
Then find out together our list.
Some plugins for live chat
1. Zendesk
Another major provider of Live Chat services is Zendesk. It is easy to install with the plugin Zopim Live Chat. Along with adding Live chat functionality to your website, Zendesk also provides useful tools like user tracking. You will also be able to easily customize the chat widget to match the WordPress theme used on your website.
Zendesk comes with native apps for iOS devices and Android. These apps make it easy for you to connect to the Zendesk dashboard on your mobile devices and provide real-time support anywhere.
See our article on How to create a site map for your visitors on WordPress
Zendesk offers a free plan that allows only one active chat at a time and limited functionality. Their basic plan starts at $ 14 per month per agent.
Download | Demo | Web hosting
2. LiveChat
It’s a WordPress Plugin feature rich. And I don't say that lightly.
LiveChat really makes your life easier. It offers a range of features carefully stacked in a dozen categories, all aimed at improving customer management and user experience.
It offers you a team management tool, customer feedback interface (made up of notes, comments, statistics, etc ...), hermetic security features, specific characteristics of e-commerce (la sale of information, campaign settings, etc.), comprehensive customer support features, very user-friendly integration API (works with all major web marketing / analytics / CMS systems).
Download | Demo | Web hosting
3. Click to WhatsApp Chat
Le WordPress Plugin Click to WhatsApp Chat makes it easy for WordPress customers to connect with the website owner or customer support using their WhatsApp account. Just one click on whatsapp account and it will direct to mobile whatsapp account with default message. And if the customer is on desktop or laptop, they will be redirected to WhatsApp Web.
This plugin requires the WhatsApp number and time and day, which the website owner or support team will use to discuss. Chat button can be added to WooCommerce product detail page, which is directly related to this product.
Download | Demo | Web hosting
4. Olark
Olark is a popular Live Chat solution for companies that offer services on the internet. It is easy to use, and adding Olark to a website is simple. All you need to do is copy and paste a snippet of code into your widget WordPress or in your child theme.
If you prefer not to work with the code, it also has a plugin that you can install.
Olark offers integration with other services such as Salesforce, Zendesk, Highrise, etc. It has third-party mobile apps that allow you to connect to Olark to chat on almost any device ” iOS " or " Android",
See also: 9 Easy Digital Downloads plugins to manage digital downloads
Price: Olark offers different plans for businesses of all sizes. Their plan " Bronze Starts at $ 17 per month. All of their plans have free trials, and you get a 10% discount if you pay for the whole year.
Download | Demo | Web hosting
5. Live Chat Unlimited
Ce WordPress Plugin premium allows you to create a Live Chat on your website. It is one of the Bestsellers in this niche and its latest update brings it more fluidity, speed and a bit of intelligence. Although suitable for the standard website, it was designed primarily for businesses that provide customer service.
Its functionalities are among others: a code Open source, the possibility of iinstall on unlimited domains, support for 100 connected users who can chat at the same time (i.e. 10 operators and 90 visitors), Multilingual support (WPML and Polylang plugins), the possibility to let pseveral operators answer the same usere-mail notifications when a new visitor is online (optional), SSL support. compliance with the GDPR and others.
Download | Demo | Web hosting
Other recommended resources
We also invite you to consult the resources below to go further in the grip and control of your website and blog.
- Your images do not display with SSL? Here's the solution
- How to hide unnecessary items on the WordPress dashboard
- 5 WordPress plugins to create an e-Commerce website
- 6 WordPress plugins to turn your website into a mobile application
Conclusion
So ! That's all for these few WordPress plugins premium designed to help you add Live Chat to your blog or website. Do not hesitate to share with your friends on your favorite social networks.
However, you will also be able to consult our resources, if you need more elements to carry out your projects of creation of Internet sites, by consulting our guide on the WordPress blog creation.
If you have suggestions or remarks, leave them in our section Comments. Do not hesitate to share with your friends on your favorite social networks.
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