Do you want to add live chat to your store WooCommerce ? Live chat allows you to connect to visiteurs of the website in real time, allowing you to offer help, generate leads and convert them into customers. In this article, we will show you how to easily add LiveChat to your WordPress store. eCommerce as WooCommerce, Easy Digital Downloads, and more.
Why add LiveChat to your WooCommerce store
LiveChat helps you communicate with visiteurs of your website in real time, and has been proven to improve satisfaction levels. According to eConsultancy, the live chat has the highest levels of satisfaction from all customer service channels at 73%, against 61% for email and 44% for the phone.
But the biggest reason to add LiveChat to your site eCommerce is the increase in conversion.
We saw a massive increase in overall conversion when we added live chat to the OptinMonster website. A person chatting with us is 11 times more likely to convert than the average visitor.
Now you might be thinking that adding live chat is expensive? Don't you need technical support and sales agents to run live chat successfully?
Yes, this is actually Live Chat's biggest challenge, but we've fixed it.
Solve the biggest challenge of live chat
The Biggest Challenge of Adding Live Chat to Your Store eCommerce is to manage the agents. You will need to add qualified support and sales agents to run live chat.
This is where comes in LTVPlus. They provide dedicated and well-trained online chat agents to handle your pre-sale live chat and straightforward support requests. These agents work with you to understand your product / business and act as an extension of your existing team.
LTVPlus is started by the co-founder of MaxCDN, the content delivery network.
As the complete configuration is outsourced, it is very affordable and the setting up of livechat is profitable from the first week.
How to easily add LiveChat to your WooCommerce site
Many users use LiveChat like chat software. You can use any of the best live chat softwarebut for the sake of this tutorial we will only talk about livechat.
First of all, you need to visit the website LiveChat and sign up for an account.
LiveChat is a paid solution (starting at $ 16,99 per agent). They also offer a 30-day free trial allowing you to test the features and see if it's a good fit for your business.
After registration you will see the LiveChat dashboard. From there, you need to click on the Settings button to customize the appearance of the LiveChat window.
From there, you can choose the colors and theme of the chat window based on your website color scheme. After that, click on the “Advanced Window Settings” link to upload your own logo and add your social media profiles.
Then you need to select an eye-catcher. These teasers are images that appear when the LiveChat window is minimized.
LiveChat has several styles of eyecatcher that you can use. Alternatively, you can also upload your own images and use them as your eyecatcher.
Now that you are happy with how the chat window looks, it's time to add LiveChat agents. Go to the “Agents” tab, then click on the “Invite your teammates” link.
This will take you to add an agent screen. You must provide the name, job title, and email address of the team member you wish to invite.
Don't forget to change the 'Permissions' for the team member you add. You can add them as agents with limited control over your account or as an administrator with full access to the app. If you are not sure, select the agent.
Your LiveChat setup is now ready and you can add it to your store WooCommerce.
Add LiveChat to your website
LiveChat makes it easy to add the chat window and buttons to your online store.
In your WordPress site, you must install and activate the plugin LiveChat. For more details, see our step-by-step guide to way to install a WordPress plugin .
Upon activation, the plugin will add a new menu item titled “LiveChat” to your WordPress administrator. Click on it to go to the plugin settings page.
From there, you need to click on the 'Login with LiveChat' button to connect your WordPress site to your LiveChat account.
Once logged in, you will see some basic LiveChat settings. You can turn it off on mobile devices, turn off sounds, or hide the chat window for users who are not logged in.
If you are not sure, we recommend that you leave these options as is. Now you can visit your website to see the live chat on your website.
If you are using a non-WordPress website, you can still easily add LiveChat to your website. Click on Channels »Chat Widget under your LiveChat settings.
From there you can copy the snippet which you can add to your website or view other available integrations. LiveChat has apps and integrations for all popular WordPress alternatives like Shopify, Squarespace, Magento, and more.
Combined Live Chat and LTVPlus, you will have very good results on your eCommerce site.
We hope this article has helped you add LiveChat to your WooCommerce store.
