How to add a support service (live chat) on a WordPress site using a plugin?

Having a chat service is a great way to provide direct and quick support to potential customers. Better yet, this approach can increase the sales of any site selling products or services.

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On WordPress, there are several plugins suitable for creating a Live chat and among this variety of plugins, Iai selected one called " Free Live Support Chat Is available for free, and still offers very affordable premium features.

In this tutorial, I show you how to install, configure and use this plugin. If you have any concerns, I will be happy to provide assistance on the forum or through the comments.

How to install and configure "Free Live Support Chat"

This plugin is available on WordPress.org, so you can install it directly from your dashboard. After installing the latter, you will be redirected to the product key registration page.

In order to register a product key, it is necessary to create an account " livesupporti », By accessing the registration page on the publisher's website. Provide your email address, username and password.

registration to free-Live-Support

An activation email will be sent to you, so go to your box and activate your account.

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How to activate the plugin on WordPress

To activate the service on your blog, you must access the key page on the publisher's site. Return to your dashboard to the location “ LiveSupporti », Then click on the link« Product key from here To access the product key page.

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On this page, copy the code from the field product key ».

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Paste this code on the corresponding field on the dashboard at the location " LiveSupporti ».

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You can notice a box " Click here for online help » to start a discussion at the bottom right on all pages of your blog.

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Clicking this button will unfold and display the information needed to start a chat.

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Please note: : to receive discussions, you must know how to control a cat.

How to control a cat

To control a cat, I invite you to connect to "Live" from your help desk.

On this page, you will see the different users who request support. You will also see the thread of the discussion and information about a user's provenance.

Information-on-chat

Please note: : when you are not on the "live" page of your assistance service, then on your WordPress blog the support service will be unavailable. All messages sent will go to the offline message box " Offiline posts ».

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How to view chat on a single page

Showing the chat all over the site is not very convenient, as this is what happens by installing the plugin. Therefore, you will need to display the chat only on the home page for example.

If this is the case, I invite you to access the page " home And retrieve the proposed javascript code.

recover-the-code

Add this code to a page of your blog in “text editor” mode from your dashboard.

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Please note: : You can also add this code in the file " home.php Of your theme. It is important to deactivate the plugin right after because there will be a conflict between the plugin and the JavaScript code.

Now you have a chat service on your WordPress blog.

The free services offered by the plugin do not allow you to manage multiple conversations at once. You need Order a premium version and choose the plan that corresponds to, including choosing the number of simultaneous conversation you want to have. It is also possible to completely translate the cat.